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Virtual Mediation Services -Business, Commercial and Individual Disputes

Virtual Mediation Services – Business, Commercial and Individual Disputes

At JLH Group, we understand that mediation is a voluntary, informal and flexible process designed to assist disputing parties with reaching their own resolution. Known for our award-winning and highly-respected nationwide panel of experienced mediators, we are committed to helping parties resolve their disputes, regardless of its complexity or size.

Contact us to submit your case for mediation today at

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Why mediations are an excellent solution:

  • Mediations by JLH Group are done virtually through Zoom or other online services.  This allows the parties to be in any location of their choice and helps maintain privacy.  We will set everything up for and walk you through the process so there are no surprises.
  • Meaningful negotiations between parties are more likely to occur with the assistance of an experienced and skilled mediator. The mediator facilitates the communications, which make the forum a productive environment for ultimately settling the dispute.
  • During a mediation, the mediator brings his or her negotiation and insights to the table, and to keep both parties focused on exploring productive avenues to settlement, posturing and hard bargaining are reduced or eliminated.
  • Mediation offers each party a “realistic” look at their own case and can provide insight into the opposing side’s case. It also allows for the client to be present and take an active role in the process, whether in direct conversation with the mediator or hearing the other side’s position. As it becomes clear to each party what they can expect to achieve, their position on settlement usually becomes more defined and flexible.
  • The process is flexible and voluntary.  We are not required to reach a resolution but we aim to come to an agreement wherever possible. The parties must mutually agree upon an outcome for a settlement to be reached.
  • All communications in a mediation are confidential and the mediator cannot be called as a witness in any subsequent litigation. Additionally, if settlement is not reached, any statements made during the proceedings are inadmissible as evidence in subsequent litigation.
  • Any information disclosed to the mediator by a party in private caucus will not be revealed to any other party unless permission has been given to do so.

JLH Group’s mediation process

  • After the disputing parties agree to mediation, the video conference is scheduled.
  • Parties will subsequently provide their pre-hearing submissions.
  • On the video conference, the mediator will speak to each party separately to give them and, where appicable, their attorney a chance to discuss their case.
  • The mediator will hold an individual caucus with each party and suggest solutions.  This is generally done separately but, in certain circumstances, the parties can be brought into the same room if they wish to start the mediation together.
  • The Mediator works with each of the parties to analyze their case and develop options for settlement.

If you have questions or would like more information, please contact us today!